You can reach support via live chat, email, or our support ticketing system. Live chat provides the fastest response for common questions, while email and tickets are ideal for detailed inquiries requiring documentation. Our team strives to respond quickly and to keep communications clear and actionable.
Please include relevant account details and concise descriptions of your issue to help us resolve matters efficiently. For payment or verification issues, attach the relevant documents or transaction references as appropriate. We prioritize security and will never ask you to share full passwords or sensitive authentication codes by email or chat.
If you experience delays or issues with deposits or withdrawals, check the transaction status in your Wallet and consult the Payments FAQ. If the issue persists, contact support with the transaction ID and a brief description. We will investigate and liaise with payment partners where necessary to resolve the matter.
For verification-related holds, provide clear images of requested documents and confirm the upload was successful. Our verification team will review submissions and communicate any additional steps. Clearing verification early prevents most payment delays and improves overall account service.
If you encounter technical issues such as game loading problems or payment page errors, try clearing your browser cache, disabling ad blockers, or switching browsers. Ensure your internet connection is stable and that you are using an updated browser version. If the issue continues on multiple devices, take screenshots and contact support for targeted troubleshooting.
For mobile app issues, ensure you are running the latest app version and that your device meets minimum system requirements. Reinstalling the app can resolve persistent issues. Our technical team may request additional diagnostic information to investigate complex issues further.
Open a live chat for immediate assistance or submit a ticket for detailed support. We respond as quickly as possible.
If you suspect fraudulent activity, contact support immediately and follow the guidance provided. We will secure your account, investigate transactions, and liaise with relevant parties to address the issue. Protect your login credentials and avoid sharing them with anyone claiming to be from support via unsolicited channels.
We provide clear steps to recover accounts and to verify ownership. Keeping your contact details up to date and enabling additional security measures minimizes the risk of fraud and speeds up recovery procedures when necessary.
Live chat response times vary with demand but typically are the fastest channel for immediate assistance.
Provide transaction references, screenshots, and any communication with payment providers to help us investigate quickly.
Contact support immediately with details and any relevant evidence. We will lock and investigate the account as required.
Yes. Our support team operates around the clock to assist players in Namibia and other operating regions.
